Privacy Policy

Growth Gremlins LLC – Privacy Policy

Last updated: 12/8/2025

This Privacy Policy explains how Growth Gremlins LLC (“Growth Gremlins,” “we,” “us,” or “our”) collects, uses, and shares information about you when you:

  • Visit our websites,

     

  • Create an account with us,

     

  • Purchase or use our WordPress hosting, domain services, or related products (the “Services”).

     

We currently market and provide our Services to customers in the United States. We may expand in the future and may update this Privacy Policy accordingly.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, you must not use our Services.

 

1. Who We Are & How to Contact Us

 

Data Controller:
 Growth Gremlins LLC
 58 Seton Rd
 Irvine, CA 92612
 United States

 

Contact for privacy questions:
 Email: growthgremlins@gmail.com
 Phone: (949) 449-6283

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us using the details above.

 

2. Scope – Who This Policy Covers

This Privacy Policy applies to:

  • Individuals who create an account with Growth Gremlins.

     

  • Individuals who purchase or use our hosting and domain services.

     

  • Individuals who contact us by email or phone for support or inquiries.

     

This Privacy Policy does not cover how our customers handle personal data on their own websites hosted with us. If you are a visitor of a website hosted by Growth Gremlins, that website’s owner (our customer) is typically the controller of your personal data, and you should refer to that website’s own privacy policy.

 

3. Information We Collect

We collect information in three main ways:

  1. Information you provide to us directly.

     

  2. Information collected automatically when you use our Services.

     

  3. Information we receive from third parties.

     

3.1 Information You Provide Directly

We collect information you voluntarily provide when you:

  • Create an account.

     

  • Purchase or manage a hosting plan or domain.

     

  • Request support or contact us.

     

This may include:

  • Account & contact information:

     

    • Name

       

    • Email address

       

    • Phone number

       

    • Billing address

       

  • Billing & payment information:

     

    • We use Stripe as our payment processor. When you make a payment, Stripe processes your payment details (such as credit/debit card number, expiration date, and security code) on our behalf. We do not store full card numbers or security codes on our own servers.

       

  • Customer content & settings:

     

    • Website URLs you host with us

       

    • Selected templates and configuration details

       

    • Preferences and settings within your account

       

  • Support & communications:

     

    • Messages you send us by email, phone, or other channels

       

    • Information you provide when requesting help or reporting a problem

       

3.2 Information We Collect Automatically

When you use our Services, our systems and our hosting provider may automatically collect certain technical information, such as:

  • Log data:

     

    • IP address

       

    • Browser type and version

       

    • Operating system

       

    • Referring URLs

       

    • Pages visited and actions taken

       

    • Date and time of requests

       

    • Error messages and diagnostics

       

  • Device and usage information:

     

    • Device identifiers

       

    • Basic device information (e.g., type of device)

       

    • How you interact with our dashboard or control panel

       

  • Cookies and similar technologies:
     We and our service providers may use cookies and similar technologies (such as pixels, tags, and local storage) to:

     

    • Keep you logged into your account

       

    • Remember your preferences

       

    • Improve the performance and security of our Services

       

    • Understand how our Services are used

       

You can control cookies through your browser settings, but if you disable some cookies, parts of our Services may not function properly.

 

3.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Payment processors (Stripe):
     Confirmation of payments, basic billing information, and fraud-prevention signals.

     

  • Hosting and security providers (e.g., WPMU DEV):
     Security alerts, performance metrics, and technical diagnostics about the sites we host for you.

     

  • Domain registrars:
     Domain registration status and related contact information where required.

     

We use this information to operate, secure, and maintain our Services.

 

4. How We Use Your Information

We use the information we collect for the following purposes:

  1. To provide and maintain the Services

     

    • Set up and manage your hosting account.

       

    • Host your WordPress website and provide access to the WordPress CMS and Elementor Pro (where applicable).

       

    • Register, renew, and transfer domains.

       

  2. To process payments and manage billing

     

    • Process hosting and domain payments through Stripe.

       

    • Issue invoices and keep records of transactions.

       

    • Handle billing questions, charge failures, and disputes.

       

  3. To communicate with you

     

    • Send important service and account-related communications (e.g., renewal reminders, security notices, technical updates).

       

    • Respond to support requests, questions, and complaints.

       

    • Send optional marketing or informational messages about new features or services (you can opt out of marketing communications at any time).

       

  4. To secure, protect, and troubleshoot

     

    • Monitor for and help prevent fraud, abuse, and security incidents.

       

    • Detect and resolve technical issues affecting our infrastructure or your site.

       

    • Enforce our Terms of Service and Acceptable Use Policy.

       

  5. To improve our Services

     

    • Analyze how our Services are used to improve performance, reliability, and user experience.

       

    • Develop new features or offerings.

       

  6. To comply with legal obligations

     

    • Maintain records required by law (e.g., tax and accounting records).

       

    • Respond to lawful requests from public authorities.

       

    • Cooperate with investigations and comply with court orders or legal processes.

       

5. Legal Bases for Processing (If Applicable)

We currently operate in the United States. If you are located in a jurisdiction that requires us to name legal bases for processing (such as the European Economic Area or United Kingdom, if we later serve those regions), we may rely on:

  • Contract:
     To provide the Services you have requested and to fulfill our contractual obligations.

     

  • Legitimate interests:
     To operate and improve our Services, prevent abuse, secure our infrastructure, and support our business operations, balanced against your rights and freedoms.

     

  • Legal obligations:
     To comply with applicable laws, regulations, and legal processes.

     

  • Consent:
     For certain optional activities, such as some marketing communications, where your consent is required.

     

6. How We Share Your Information

We do not sell your personal information in the sense of exchanging it for money. We may share your information with:

 

6.1 Service Providers

We use trusted third-party service providers to help us deliver the Services. These may include:

  • Payment processing: Stripe

     

  • Hosting and infrastructure: White-label hosting providers such as WPMU DEV

     

  • Security tools: Firewalls, malware scanners, login protection services

     

  • Email & communication tools: Services used to send emails or manage support inboxes

     

  • Analytics & logging providers: Tools used to monitor performance and diagnose issues

     

These providers only receive the information necessary to perform their services and are expected to process it according to our instructions and applicable law.

 

6.2 Domain Registrars & DNS Providers

When you register, transfer, or manage a domain through us:

  • Your contact information may be shared with the relevant domain registrar and with ICANN or registry operators, as required.

     

  • Some information may appear in public WHOIS or similar records, subject to applicable rules and privacy settings.

     

6.3 Legal Requirements & Protection

We may disclose information if we believe in good faith that such disclosure is reasonably necessary to:

  • Comply with a law, regulation, legal process, or governmental request.

     

  • Enforce our Terms of Service or other agreements.

     

  • Protect the rights, property, or safety of Growth Gremlins, our customers, or the public.

     

  • Detect, prevent, or address fraud, security, or technical issues.

     

6.4 Business Transfers

If we are involved in a merger, acquisition, asset sale, reorganization, or similar transaction:

  • Your information may be transferred as part of the transaction.

     

  • We will take reasonable steps to ensure the receiving party continues to protect your personal information in a manner consistent with this Privacy Policy.

     

7. Cookies & Tracking Technologies

We and our service providers may use cookies and similar technologies to:

  • Keep you logged into your account.

     

  • Save your preferences and settings.

     

  • Analyze how our Services are used.

     

  • Improve performance and security.

     

You can typically control or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Services.

If we use third-party analytics or advertising tools in the future (for example, Google Analytics), those tools may set their own cookies and have their own privacy practices. We will update this Privacy Policy or provide additional notices as needed.

 

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

  • For as long as you have an active account with us.

     

  • For as long as your website or domain is hosted or managed by us.

     

  • For as long as required by law (for example, for tax, accounting, or legal record-keeping purposes).

     

  • For a limited period after account closure, to:

     

    • Resolve disputes,

       

    • Enforce our agreements,

       

    • Maintain legitimate business records.

       

We may anonymize or aggregate information so that it can no longer reasonably be linked to an identifiable individual. We may retain such de-identified data indefinitely.

 

9. Security

We use commercially reasonable technical and organizational measures to protect personal information, including:

  • Using secure hosting infrastructure with a managed web application firewall (WAF).

     

  • Automatic SSL certificates for hosted sites.

     

  • Brute force protection and other login security measures.

     

  • Regular malware scanning and vulnerability monitoring.

     

  • Limiting access to personal data to personnel and service providers with a legitimate need to know.

     

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your data, and you use the Services at your own risk.

You can help protect your information by:

  • Using strong, unique passwords and enabling two-factor authentication (2FA) where available.

     

  • Limiting access to your admin accounts.

     

  • Keeping your own devices free of malware.

     

 

10. Your Choices & Rights

 

10.1 Your Choices

You can:

  • Update your account information at any time by logging into your account or contacting us.

     

  • Opt out of marketing emails by following the unsubscribe instructions in those messages or contacting us.

     

  • Manage cookies through your browser settings.

     

10.2 Your Rights (Depending on Your Location)

Depending on your state or country of residence, you may have certain rights regarding your personal information, such as:

  • The right to request access to the personal information we hold about you.

     

  • The right to request correction of inaccurate or incomplete information.

     

  • The right to request deletion of your personal information, subject to legal obligations and legitimate interests.

     

  • The right to object to or restrict certain types of processing.

     

  • The right to data portability (to receive a copy of certain information in a machine-readable format).

     

If you wish to exercise any of these rights, contact us at growthgremlins@gmail.com. We may need to verify your identity before responding to your request.

 

10.3 California Residents

If you are a resident of California, you may have additional rights under California privacy law (such as the CCPA/CPRA), which may include:

  • The right to know what categories of personal information we collect and how we use and share it.

     

  • The right to request access to or deletion of certain personal information.

     

  • The right to be free from discrimination for exercising your privacy rights.

     

We do not knowingly “sell” personal information as that term is often defined under California law, but we may share personal information with service providers and other third parties as described in this Policy.

To exercise California-specific rights, you can contact us at growthgremlins@gmail.com and indicate that you are making a request under California law.

 

11. Children’s Privacy

Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

  • If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

     

  • If you believe a child under 13 has provided us with personal information, please contact us at growthgremlins@gmail.com.

     

If you are between 13 and 17, you may only use the Services with the permission and supervision of a parent or legal guardian.

 

12. International Data Transfers

Our business is based in the United States, and our hosting infrastructure may be located in multiple countries. As a result:

  • Your personal information may be transferred to, stored in, and processed in the United States and other countries that may have different data protection laws than your country of residence.

     

Where required by law, we will take appropriate steps to ensure that any international transfers of personal data are subject to adequate safeguards.

 

13. Websites Hosted by Our Customers

When you build and operate a website using our hosting platform:

  • You, as the site owner, are responsible for your own privacy practices and policies.

     

  • Visitors to your website may provide personal data directly to you (e.g., via contact forms, checkout pages, email lists).

     

You are responsible for:

  • Providing a clear and accurate privacy policy on your own site.

     

  • Obtaining any necessary consents from your visitors (for example, for cookies or email marketing).

     

  • Complying with all applicable data protection and privacy laws that apply to your website.

     

We act primarily as a service provider / processor for you with respect to the data you store in your hosted website, while we act as a controller for account and billing data we hold about you as our customer.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do:

  • We will revise the “Last updated” date at the top of this page.

     

  • For material changes, we may also notify you by email or through your account dashboard.

     

Your continued use of the Services after any changes are posted indicates your acceptance of the updated Privacy Policy. If you do not agree with the changes, you must stop using the Services.

 

15. How to Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our data practices, you can contact us at:

 

Growth Gremlins LLC
 58 Seton Rd
 Irvine, CA 92612
 United States

Email: growthgremlins@gmail.com
 Phone: (949) 449-6283